Welcome to Heevona Store. By accessing and using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. General Terms

By using our website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian.
Heevona Store reserves the right to modify, update, or change these terms at any time without prior notice. Continued use of the website means you accept any revised terms.

2. Use of the Website

You agree to use this website only for lawful purposes and in a way that does not violate the rights of others or restrict their use of the website.
You must not attempt to hack, disrupt, or misuse any part of the website, including orders, product listings, or customer data.

3. Product Information

We aim to display accurate product details, including colors, styles, and sizes. However, slight variations may occur due to photography lighting, device screens, or manufacturing differences.
Heevona Store reserves the right to modify product details, pricing, and availability at any time.

4. Pricing & Payments

All prices shown on our website are final and inclusive of applicable taxes unless stated otherwise.
We accept multiple secure payment methods, and by placing an order, you confirm that:

  • You are authorized to use the selected payment method
  • All information provided is accurate and complete

Any order may be canceled if payment is not successfully processed.

5. Order Confirmation & Cancellation

After placing an order, you will receive an order confirmation via email or WhatsApp.
Heevona Store reserves the right to cancel orders due to:

  • Incorrect pricing
  • Out-of-stock products
  • Payment issues
  • Suspicious or fraudulent activity

Customers may request cancellation before shipment by contacting our support team.

6. Shipping & Delivery

Shipping timelines are estimates and may vary based on location, courier availability, weather, or operational delays.
Heevona Store is not responsible for delays caused by third-party courier partners, customs issues, or incorrect shipping information provided by the customer.

7. Returns & Exchanges

We accept returns/exchanges under specific conditions as per our Return & Refund Policy.
Products must be:

  • Unused
  • In original condition
  • With all packaging intact

Items damaged due to customer mishandling are not eligible for returns.

8. Intellectual Property Rights

All content on Heevona Store including text, graphics, logos, images, designs, and product photos is the property of Heevona Store.
You may not:

  • Copy
  • Distribute
  • Reproduce
  • Modify
  • Use any content for commercial purposes

without our written permission.

9. Limitation of Liability

Heevona Store will not be liable for:

  • Any indirect, incidental, or consequential damages
  • Losses caused by delays, technical failures, or unauthorized access
  • Issues arising from misuse of products

Your use of the website is at your own risk.

10. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, protect, and use customer information.

11. Third-Party Links

Our website may contain links to third-party websites. Heevona Store is not responsible for the content, policies, or practices of those external sites.