FAQ
What products do you sell at Heevona Store?
We specialize in high-quality ladies’ footwear, including casual shoes, heels, sandals, flats, and seasonal collections. Our goal is to offer stylish and comfortable shoes at affordable prices.
How do I place an order?
Simply browse our collection, select your preferred product, choose the size, and click Add to Cart. Then proceed to checkout and complete your order with your preferred payment method.
Do you offer cash on delivery (COD)?
If you offer COD, include:
Yes, we offer Cash on Delivery (COD) for orders within Pakistan.
If not, I can adjust this answer.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email or SMS. You can use that code to track your package on the courier's website.
What is your return or exchange policy?
We accept returns/exchanges for unworn and undamaged products within 7 days of delivery. The customer may be responsible for return shipping costs (depending on your policy). Contact our support team to start a return request.
How do I know which shoe size to order?
Each product page includes a size chart to help you choose the best fit. If you're unsure, feel free to message our support team for size guidance.
Do you offer free shipping?
If you offer it:
Yes, we offer free shipping on orders above [Insert Amount].
If not:
Shipping charges vary depending on your location and will be calculated at checkout.
What payment methods do you accept?
We accept:
Cash on Delivery (if applicable)
Debit/Credit Cards
Bank Transfer
Mobile Wallets (e.g., Easypaisa, JazzCash)
I can customize this based on your actual methods.
Can I cancel my order?
How can I contact customer support?
You can reach us anytime through:
📧 Email: [Your Contact Email]
📱 WhatsApp: [Your WhatsApp Number]
We aim to respond within 24 hours.
